BNSF's Carload 2019-2020 Christmas and New Year's operating plan will remain focused on meeting customers' expectations while matching operations to any reductions in traffic volumes. This year, BNSF will observe the Christmas holiday on Tuesday, December 24, and Wednesday, December 25, and the New Year's holiday on Tuesday, December 31, and Wednesday, January 1, 2020.
Train service will not be curtailed due to the holidays; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holidays consistent with customer activity and volume demand. Connecting carriers who have reduced operations may cause delays on interline traffic.
For interactive tracking 365 days a year, please use BNSF's Tracking tool by logging in with your user name and password and selecting Track Your Shipment. For service issues, please call 888-428-2673.
Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Standard coverage will resume at 6 a.m. on the Thursday following each holiday.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.