BNSF continues to confront a broad range of major service challenges resulting from extreme winter weather. The record cold temperatures and significant snow that have been experienced across our North Region and stretching deep into Texas and parts of the Gulf Coast have significantly impacted network operations. In Texas, many trains are currently holding due to widespread power outages and road closures that have affected our ability to move train crews and other personnel.
Due to the harsh weather and power outages in the Fort Worth area, callers to BNSF Customer Support are experiencing long wait times. If you are an affected customer in need of assistance, please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access).
Winter storm warnings will take effect again this evening across much of Texas and Oklahoma as the next storm moves through the region. Significant ice and snow is expected in some areas, including parts of north Texas. Customers with shipments designated to move through the region should expect continued delays until conditions improve later this week.
We appreciate your patience as we address this very challenging environment. As always, BNSF teams throughout the organization are working around the clock to restore normal operations as quickly as possible.
We will continue to provide further updates.