More than just another mode of transport, BNSF takes you the extra mile with world-class customer assistance. Our award-winning Customer Support team can assist you with all your needs regarding your shipment on our railroad. With a single contact, we will assist you in resolving your issue.
- If you are not a current BNSF customer, please find the area that best matches your need under Contact Us.
- If you are a new BNSF customer, please begin by getting a Personal Identification Number (PIN), so we can provide you customized and confidential service.