BNSF’s Carload Thanksgiving operating plan will remain focused on meeting customers’ expectations while matching operations to rail volumes. This year, BNSF will observe the Thanksgiving holiday on Thursday, November 25 and Friday, November 26.
Train service will not be curtailed due to the holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holiday consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.
For interactive tracking 365 days a year, please use BNSF’s Tracking tool by logging in with your user name and password and selecting Track Your Shipment. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 26. Normal coverage will resume on Saturday, November 27.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.